Returns
Return policy
We offer a no nonsense money back guarantee. Return your products within 30 days for any reason at all as long as they are in a salable condition.
Conditions
- MicroPurify devices must be returned in a clean new condition. The item/s must be in their original packaging along with all accessories, parts, and instruction manuals that were shipped with your order.
- For hygiene reasons, derma needles cannot be returned. However, this does not affect your consumer rights. Faulty items are still eligible for a full refund or replacement.
- Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).
- If we receive your item back in our warehouse and it does not meet our return policy terms, we may not issue a refund or send a replacement.
90 day results or money back guarantee
We’re committed to helping you solve your skin concerns. That’s why we’re prepared to give you your money back if you don’t get the results you want.
Conditions
Use our products consistently for 3 months and if you don’t see any results, get your money back, no hassle involved. Why 3 months? Because this is the amount of time it takes for your skin to renew, that’s why most products recommend you use them for this amount of time.
What’s the process?
Take a before picture when you start your treatment and an after picture after 3 months, this way you can clearly see if it’s worked for you. Full out the returns form, attach any pictures you wouldn’t mind us seeing (these will all be deleted after 48 hours), and get a refund for the cost of the product. Also, there’s no need for you to spend money sending it back.
6 month fault guarantee
All electrical goods come with our store 6 month fault guarantee. That is, if your product breaks down within this time period, you can get a replacement sent to you on us up to a maximum of 3 replacement products.
How to return
Go to the returns page here, and fill out the online form. After submission you will be emailed the address you need to return the product to, along with a unique identifying number.
Exchanges
In order to exchange an item, you will need to return the unwanted item back to MicroPurify and re-order.
Missing and wrong items
If you’ve received your order and noticed that something is missing or the wrong item was received, you can easily request a replacement or a refund at no further cost to you.
Simply go to our returns page here. During the returns process, you’ll get to note whether your product is faulty, missing, the wrong item was received or other. You’ll also get to note whether you’d prefer a refund or a replacement.
Following submission, we’ll send you an email letting you know that we’re processing your request.
Cancelling an order
Orders are processed within 24 hours; once this process begins an order cannot be cancelled. If you no longer want a product that is in transit, you can wait for its arrival and request a refund.
FAQ
Most frequent questions and answers
Once your return is received, it will be processed within 10 business days.
Your credit will be issued to your original method of payment for the full purchase price of your order excluding shipping, handling and any separate fees.
Yes, you can return your product for any reason within 30 days of receiving it, as long as the conditions in the returns policy are met.
Returns should be sent to our distribution centre in Dorset, UK. Simply fill out the returns form and an address will be emailed to you.
Unfortunately, we do not offer free returns. Any return costs will be at your own expense.
You should receive a confirmation email once we’ve received your item. If you’ve not received one within 2 weeks, check your junk mail or get in touch with us via email.
Still have questions?
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